Returns Policy

All our cakes, cupcakes and cuptails are baked to order so we are unable to except returns. If upon delivery you are unsatisfied with the condition or quality of your products, please contact us within 24 hours of receipt and we’d be happy to offer a replacement or refund. We will only make a refund to the original credit or debit card account used by you to make the online purchase.

Should you need to cancel an online order, please do so at least 7 working days in advance to receive a full refund. Cancellations received within 6 working days of delivery will not be refunded. However, refunds can still be provided during this time at Lena Rose Bakery’s discretion.